Cancellations and refunds

Glow Young takes the payment and ships the order, so refunds come from us — not from the seller whose link you used.

Before your order ships

Before your order ships you can ask us to cancel it. We refund the full amount. If it has already gone out we may not be able to stop it, and we will tell you either way.

After your order arrives

If what arrives is damaged or wrong, we refund it. Tell us and a person will look at it. Keep the item and the packaging until we have answered.

How the money comes back

We send it back the same way you paid. It can take a few days to show up on your side. If you paid partly with points, those points go back to your account and show up in your points history.

How to ask

Send us a message with your order number. Every order number is eight characters and sits at the top of the order page, next to the date. You can also open the order and use the button there — it fills the number in for you.

Send us a message · See your orders

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